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Services

We will provide customers with targeted services to help you solve various problems before and after purchase. We are committed to providing customers with a good buying experience.

Before sales services

Through online service and on-site service, our sales engineers provide professional advice to prospective customers.We can help customers choose the right products, provide technical support and troubleshooting.

During sales services

We will serve every customer in the principle of honesty and fairness.We will focus on and respond to the needs of our customers and make sure they understand our products and services. Every effort is made to ensure our customers are satisfied with their purchases.

After sales services

After-sales support requires more soft skills than pre-sales support requirements. Our after-sales support team works with customers for long-term and focuses on building trust. Be responsible for the equipment you purchased, and provide technical support such as installation, commissioning, and training. Our service can solve your worries very well.

Customized Service

We are not just equipment manufacturers, but also partners who solve your production challenges. With an independent R&D center and an agile manufacturing system, we are committed to transforming your unique needs into competitive, tangible products.

Our core customization capabilities

Demand-driven R&D model

Concept co-creation: From the initial concept stage, our engineering team will work closely with you to gain a deep understanding of your production processes, material properties, and capacity targets.

Joint design: For specialized applications (such as ultra-thick plate cutting, irregular shape welding, and automated production line integration), we provide joint design and development from mechanical structures and control systems to software functions.

Flexible and extensive customization dimensions

Hardware customization:
Laser power and configuration: Precisely match laser power, brand, and cooling system according to your processing materials and efficiency requirements.
Worktable and area: Customize worktables of different sizes and load capacities to meet processing needs ranging from precision micro-parts to large structural components.
Automation integration: Easily integrate loading and unloading robots, material silos, and production lines to create unmanned production units.

Software and Control Customization:
Function Customization: Develop dedicated process libraries, customized operating procedures, or data integration with your MES/ERP system.

Performance and Certification:
Customize safety configurations and certifications to meet local standards (e.g., CE, UL, CSA, etc.) based on your target market.

Seamless Customization Process

Requirements Analysis: Listen to your challenges and goals.

Solution Proposal: Provide detailed technical and commercial solutions, including 3D models and renderings.

Collaborative Development: Review designs, communicate in real-time, and confirm all details.

Prototype Manufacturing and Testing: Before shipment, we can provide test reports for key components or videos of the entire machine's trial processing.

Mass Production and Delivery: Ensure that every customized piece of equipment meets agreed standards.

Customized Service

We are not just equipment manufacturers, but also partners who solve your production challenges. With an independent R&D center and an agile manufacturing system, we are committed to transforming your unique needs into competitive, tangible products.

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Services

Customized Service

Our core customization capabilities

Flexible and extensive customization dimensions

Seamless Customization Process

Customized Service

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